Enterprise platform · Technical lead
From a client's compliance brief to a standalone SaaS product.
A unified platform for enterprise governance, risk management, internal audit and compliance tracking. I led it from first requirements to production, and it now sells as its own product.
- Role
- Technical Lead / Forward-deployed engineer
- When
- 2023 — present
- Status
- Live SaaS
- Team
- ~10 engineers incl. offshore, + 3 client-side integration engineers
90%
SLA adherence
+25%
system reliability
47%
faster engineer onboarding
The problem
A financial-services client needed governance, risk, internal audit and compliance tracking in one system. The requirements arrived in business and regulatory language, and a distributed team had to build from them. Someone had to turn that language into specifications, workflows and APIs, and stay accountable for the result in production.
What I owned
- Requirements discovery with client stakeholders
- Architecture and technical specification
- Implementation and integration with client systems
- Deployment, incident management and production support
The system
Client stakeholders
governance, risk, audit
Technical lead
specs · workflows · APIs
Engineering team
~10, incl. offshore
Client integration
3 engineers
Production
HampshireGRC SaaS
I sat between the client and the engineering team and translated in both directions.
Key decisions
- 01
Classify the problem before fixing it
For every ambiguous issue, the first question was whether it needed a code change, an architecture change or a process change. Answering that first stopped a distributed team from building the wrong fix.
- 02
Fix causes, not tickets
Root-cause analysis, preventative engineering and performance monitoring replaced repeat firefighting. Reliability improved by 25%.
- 03
Write it down so the team can grow
Standardised technical documentation and engineering processes cut onboarding time for new engineers by 47%. That mattered with contributors across time zones.
- 04
Automate the path to production
CI/CD and infrastructure-as-code made deployments repeatable and 20% faster.
Outcome
90%
SLA adherence through better incident management
+25%
system reliability
47%
faster onboarding for new engineers
20%
faster deployments
Built for a financial-services client whose name is withheld. The product is now public at hampshiregrc.com.